~General inquiries~

Please fill in the following form and we will try to get back to you as soon as possible. It may take time to reply to you and we highly appreciate your understanding in this matter.  

Repair services

For repair services, please go to the bottom of this page and use the “Repair button” which leads to our auto e-mail form. We will get back to you shortly. (Please see the details below)

For other general inquiries such as customer services

For general inquiries, please use the contact form below.

【Media and Press related】

Please contact us either via the form below or by placing a call to the Marketing person in charge, especially in case of urgent inquiries (such as product replacement, interviews etc.).

*All personal information will be handled under the scope of our privacy policy. 

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Repair services

Please use the button below (“Repair button”) to contact us regarding product repairs.

In order to response to you in the most efficient way, please provide us with detailed information regarding your repair inquiry.
This information shall include at least the following information:

1) Name

2) Phone number

3) Email address

4) Repair content (Which product? Which material? Which part? )

5) Reference data (please attach if available)

* Please note that repair services in general take about one month to one and half month but it may take about two months due to congestion of our customer service and repair factory, in particular during holiday season.

* Regarding the Golden Week Holiday season, we will close our service from April 28th 12:00 pm to May 8th 10 am. Due to the amount of inquiries , it might take a while to get back to you.

Thank you for your understanding.